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General Terms & Conditions

Any reference made to “Wallpaper Ink” below will refer to the registered Company, namely: “Wallpaper Ink” situated at Menston Drive, Westville, Durban, Kwa-Zulu Natal.

​By placing an order with Wallpaper Ink, you acknowledge that you have read, understand and agree to the terms, conditions, notice periods and disclaimers contained in this agreement.

​Wallpaper Ink reserves the right to institute changes and amendments to any of the terms in this agreement on condition that reasonable notice thereof is given to the customer in writing.


Standard Payment terms unless otherwise specified

  • Consult fee to be paid in full prior to site inspection. R350 for Morningside, Westville and Hillcrest (34km radius from head office). Area’s out of the mentioned area are then based on current AA rates.

  • 80% deposit on the full value of the invoice for orders exceeding R5000.

  • Orders less than R5000 require payment in full.

  • Custom Artwork Design requires payment in full before design work commencing.

  • Collection only – Balance of full invoice payable prior to collection.

Prices quoted are valid for 7 days only and subject to a prior site inspection. The price may be subject to increases due to circumstances beyond the reasonable control of Wallpaper Ink (i.e., increase to fuel price, courier charges, increase in taxes, increase in the manufacturing charges or supplier expenses). The customer will be notified of such increases and/or a change in expenses and final approval will be required in writing before commencing with the order.

Please note that although Wallpaper Ink always undertakes to do their best to comply with our quoted lead times, we cannot be held responsible for any unforeseen delays caused due to circumstances beyond our reasonable control. Such mentioned circumstances include (but are not limited to) delays resulting from courier, supplier delays, load shedding etc.

The quotation shall only be accepted if written confirmation has been received from the customer via personal delivery or e-mail. Please add your signature, full name, date, and time of acceptance of quotation.

Any variations/additional works required over and above the original quotation must be agreed upon in writing by both parties before execution of the work.

Work will only commence on receipt of an official ORDER in writing and payment received in accordance with payment terms above.


Wallpaper Ink may impose a cancellation fee of 20% of the value of the order in the event of cancellation before delivery / collection. The fee will depend on the nature of the order, the length of notice of cancellation before delivery, costs involved prior to the cancellation (E.g., sampling, delivery costs, travel) and the reason for cancellation. No refunds on deposits will be allowed in the event of cancellation for special – order goods / items that have already been ordered / made.

Wallpaper Ink undertakes to, unless it states a specific limitation, have sufficient advertised material available as stipulated on the quotation. Although Wallpaper Ink takes care to ensure that all quotations are correct, it will not be bound to any price that contains an inadvertent and/or obvious error. If a mistake occurs in any advertisement, Wallpaper Ink undertakes to take all reasonable steps to inform the customer of the correct details.

​Due to the nature of wallpaper, no two batches are the same. This means that the actual product may vary from the sample in colour / construction (although this would not exceed 10% in accordance with industry standards).

The customer is hereby informed of the visibility of the joints. This may result in a greater degree of shading differences within the panels and between adjourning panels.

​In the event where an overbooking of our installation dates may occur, Wallpaper Ink undertakes to perform the service on another date within a reasonable time.

​It is the customers responsibility to ensure that he / she is satisfied with the application of the wallpaper and to ensure that the work is of a quality that customers are generally entitled to expect. After hanging 3 drops of the roll of wallpaper, the wallpaper installation should be inspected by client, and if there are any concerns, they should be raised with Wallpaper Ink before continuing the installation.

Wallpaper Ink will not entertain any claims if the installation is carried out in full, without following the correct protocol as outlined above.

​The customer further undertakes not to claim a refund or remedy and accepts full responsibility should the application work be damaged due to misuse, abuse or gross negligence on his/her own part or as a result of any other third party who may have performed work near the area or any party that may have acted on behalf of the customer / owner.

​The customer is hereby informed that it is his / her responsibility to choose the design carefully as no refunds will be entertained based on the fact that the client has made the wrong design decision.

​No refunds will be allowed or entertained, unless if the product is defective. The customer further accepts that should the wallpaper installed have a defect, or failure, that he/she will within 7 business days inform Wallpaper Ink and promptly claim his / her refund / remedy / repair. Pertaining to the fact that the supplier has provided adequate handling, risk and after care instructions in advance, the customer accepts that failing to abide by these rules may vitiate his/her warranty claim.


 The Customer is hereby informed that the warranty period that pertains to the repair/replacement of any defective or damaged wallpaper installed is 3 months (in respect of repair work) or 6 months (in respect of new wallpaper installed by Wallpaper Ink). The customer is further informed that these warranties do not apply to ordinary wear and tear.

​Wallpaper Ink shall within six months after implementation of new wallpaper, repair or replace failed, unsafe or defective goods or refund the customer the price paid at the election of the customer. Only on condition that the wallpaper supplied by Wallpaper Ink has not been altered contrary to any instruction of the company after leaving the company’s control and has not been exposed to abuse or exposed to any use other than what the product was manufactured for. The customer has followed the instructions (see installation, risk and after care instructions) as provided by the company; and the goods have been inspected by Wallpaper Ink authorised representative in order to evaluate /determine the reason of the imperfection in the material (before the customer will be entitled to its replacement, repair or refund). 

Any claim for defective wallpaper must be submitted to Wallpaper Ink in writing. Wallpaper Ink will not be liable in terms of this warranty under circumstances where such product characteristic, failure, defect or hazard did not exist in the goods at the time that it was supplied by them. It is the c ustomers responsibility to inform Wallpaper Ink within 10 business days of any defect that may pertain to the installation work that was performed.

​The Customer is hereby informed that there is a risk involved in applying wallpaper in respect of incorrect measurements (i.e., it is the customer’s responsibility to provide the correct measurements, or make use of Wallpaper Ink measurements) as this may lead to shortages or over supply (any additional rolls of material ordered remains the property of the customer and cannot be returned due to fact that it is a special-order product). Please note that Wallpaper Ink will charge an additional call out fee of R450 per hour plus travelling costs at a rate of R6,00 / km in respect of any call out that was necessitated due to the customer’s fault (including failure to provide uninterrupted access, provision of adequate lighting, power points and free use of water at the customer’s premises).

​Wallpaper Ink cannot be held liable for any harm / damage suffered by the customer if such damage was caused due to reasons beyond the reasonable control of Wallpaper Ink (such risks may include but are not limited to any/all claims for harm / damage caused to the customer/his or her property due to reasons beyond the reasonable control or unintentional act of any person, whether in the employ or in his / her representative capacity of Wallpaper Ink services. This will include loss or damage caused because of fire or theft, or any economic loss pertaining to the harm/damage caused.

​Wallpaper Ink hereby informs the customer of their responsibility to kindly remove any valuables from the area where any installer will be applying the wallpaper in order to ensure that his / her property is safe. Wallpaper Ink cannot be held responsible for any loss incurred if this procedure / requirement is not properly adhered to by the customer / representative.

 It is standard and acceptable practice in the Wallpaper Industry to allow pattern matching tolerances up to 5%. As the pattern goes down, it is normal to expect a certain amount of pattern drift, particularly with larger pattern repeats and larger walls to which the wallpaper is applied. Ordered batch colours may vary and that is why it remains of utmost importance to order sufficient material for the area of application. The following factors may affect the end result of the application of wallpaper: -

  • Uneven or unsatisfactory wall surfaces (i.e. may require skimming of walls);

  • Wallpaper is cut into corners of skirting’s, cornices and will therefore follow its existing lines (this means that skew or uneven skirtings or cornices will be cut accordingly);

  • dampness of the area/wall where the wallpaper is to be applied (may cause the wallpaper to come loose); and

  • exposure to ultra violet sun rays will affect the colour of the paper over time.


​In instances where the customer has elected or instructed Wallpaper Ink to proceed with any installation, where such installation is contrary to the recommendations /advice of any representative of Wallpaper Ink, Wallpaper Ink will not accept liability if the end product / installation does not meet the client’s approval. The Customer agrees that no indulgence whatsoever by Wallpaper Ink shall constitute a waiver by Wallpaper Ink in respect of any of its rights herein. Under no circumstances will the supplier be prevented from exercising any of its rights in terms of this agreement.

​The customer’s failure to pay, the full outstanding amount on the agreed dates, will attract interest at the prime interest rate (2% per month) or such higher rate as may be prescribed by the National Credit Act from time to time.

The Customer hereby agrees to the jurisdiction of the Magistrates Court for any action that may arise from this agreement.

Wall Surface Preparation

Due to the fact that it is almost impossible for Wallpaper Ink to determine if the above requirements have been complied with, Wallpaper Ink cannot accept liability for any damage or loss that the customer may suffer due to non-compliance in such regard (i.e., if the final product fails to meet the required standard) due to the fact that such damage is viewed as damage / loss caused due to circumstances beyond the reasonable control of Wallpaper Ink.

Wallpaper Ink excepts absolutely no liability with regards to issues (e.g., delamination, staining of the wallpaper etc.) relating to the incorrect wall surface preparation despite providing adequate information below on how to prepare a wall surface for wallpaper installation. Information about the wall surface needs to be brought to the attention of Wallpaper Ink in advance prior to installation.

The client is hereby informed that it is necessary to allow sufficient time (at least 48 hours) after walls have been painted, skimmed or primed, before application of wallpaper; eco based formulation of water-based primers are not recommended as a suitable surface for adhesion of wallpaper as delamination may result.


In the event that the client has already applied an eco-based formulation of water based primer, it is highly recommended that an oil based primer be applied prior to wallpaper installation; poly-skimmed surfaces and areas where the wall sub-straight (surface) has been filled with a poly filler type of compound (acrylic filler), must be either primed first with an oil based primer or alternatively covered with a bonding liquid in order to prevent the wall sub-straight in these areas from crumbling or breaking down and as a consequence causing delamination of the wallpaper and the surface structure attaching itself to the wallpaper and thereby rendering it unsuitable for adequate adhesion.

Expansion joints

There is a risk of delamination over the expansion joints and the client should take note of the fact that if wallpaper is applied over such joint, the form of the expansion joint may be visible to a greater or lesser degree depending on the severity on the severity of the expansion of the joint.

General notice

It is the client’s responsibility to inform the authorised responsible person for the application of the wallpaper – of the condition of the wall surface (refer to above) prior to the application of the wallpaper to the designated surface.

If a client provides their own wallpaper, it hereby indemnifies Wallpaper Ink for any loss or damage that may occur based on the inferior characteristics of said wallpaper.

If Wallpaper Ink or their contractors are prevented from attending to a scheduled appointment due to the client’s fault, all expenses that Wallpaper Ink may have occurred because of the client’s fault (including a call out fee of R600 and other transport expenses at current AA Rates) will be invoiced to the client’s account and paid in full before installation commences.


Custom Wallpaper

Please note that approval of artwork / sample via email or any electronic format is final. Wallpaper Ink does not accept any liability for any items that were overlooked, grammatical errors or spelling mistakes after the event of approval the artwork or sample. No comebacks will be entertained following approval.

Wallpaper Ink will always require a sample to be created of the final artwork. While the sample is an accurate representation of the final product, it will not be 100% identical due to circumstances such as scale of design. As an industry standard, we allow for 5-10% variances and tolerances in colour between signed off sample and the final product.


 We do not work to zero tolerances. In any case the client does not request a sample; Wallpaper Ink will not be responsible for any disputes that may arise with regards to discrepancies.

​Please note ALL artwork created by Wallpaper Ink remains the intellectual property of Wallpaper Ink and cannot be distributed, replicated, or duplicated without written consent. Please note our pricing for custom wallpaper does not include artwork unless specified. An additional artwork fee may be included if required. Any artwork provided to Wallpaper Ink, indemnifies, and hold harmless of Wallpaper Ink from liability for any claim which may be made against Wallpaper Ink by any person whatsoever or any loss or damage whatsoever which Wallpaper Ink may suffer arising out of any copyright infringements, defect in design, detailing, calculations, manufacturing and erection of the work to the extent undertaken by Wallpaper Ink.

​In the case where we are offering an alternative design to the specification, we can recreate a similar in style type / inspired by design but will not be exact due to copyright infringements. The design will be sent to the designer for approval, in which a sample will be created and require approval by the professional team. Our lead times stipulated are always from approval of sample and mock-up. If what we offer as a proposed concept is ours, the artwork remains the property of Wallpaper Ink.

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